Build an Internal Staff FAQ from a Brain Dump
Use this as the starting prompt to turn a messy brain dump of policies and common questions into a structured internal staff FAQ. Paste in raw notes, old email replies, or anything you already have — the AI organizes it into eight standard categories.
The Prompt
You're helping me build an internal FAQ document for my front desk staff (or sales team — adjust as needed). This document is for staff only, not for customers. It needs to be blunt and practical — the kind of thing a new employee reads on day one and immediately knows how to answer the questions we get most. Here's a brain dump of common questions, policies, and things I explain all the time. Don't invent anything — only use what I give you. Organize it into these categories: Pricing and packages, Turnaround times, Payment terms, Cancellation and refund policy, What's included and what's not, How to handle complaints, Discounts and referrals, After-hours contacts. Here's my brain dump: [paste your notes here]
From the guide
How to use AI to build a simple FAQ and answer sheet for your sales team or front desk so every customer gets the same accurate answer →Related Prompts
Add a Vendor or Client Introduction Task to Onboarding
Use this as a follow-up prompt when the AI has omitted the vendor or client introduction step, which is commonly left out of AI-generated onboarding checklists because large-company training data handles it differently.
Rewrite a Corporate Onboarding Checklist for Small Business
Use this as a follow-up prompt if the generated checklist feels too generic or reads like a large-company HR template, to push the AI toward simpler, more actionable language suited to a small business.
Restructure a Flat Onboarding List Into Five Phases
Use this as a correction prompt in the same conversation if the AI returns a flat list instead of the five-phase structure (Before Day 1, Day 1, Days 2–5, End-of-Week-1 Check-in, Days 8–30).
Find Documentation Gaps Before a New Hire Starts
Use this as a follow-up prompt in the same conversation to identify gaps in your existing documentation before the new hire's first day, so you can prepare materials they'll need rather than fielding repeated questions.