Write a Cancellation and No-Show Policy for Clients
Use this as your main starting prompt to generate a full cancellation policy, a short SMS/email version, and a one-sentence footer — all in one shot. Fill in your business type, appointment value, notice window, fee structure, and preferred tone before running it.
The Prompt
You are helping me write a client-facing cancellation and no-show policy for my [type of business — e.g., hair salon / coaching practice / mobile nail service]. My average appointment value is $[X]. I want to require [24/48/72]-hour notice for cancellations. For late cancellations or no-shows, I charge [a flat fee of $X / X% of the service value]. My tone should be [warm and relationship-preserving / firm and professional / friendly but clear]. Please write three things: 1. A full policy (4–6 sentences) for my booking page or website. 2. A short version (2–3 sentences, under 50 words) for my booking confirmation SMS or email. 3. One sentence I can add to the footer of every booking confirmation email. For each version, use the "sandwich" structure: start with something that shows I value my clients, state the rule plainly with exact amounts and timeframes, then end with a warm note about how I handle genuine emergencies or exceptions. Use plain language. No legalese. Active voice only.
From the guide
How to use AI to write a simple cancellation or no-show policy that clients actually read and accept before booking →Related Prompts
Add a Grace Clause to Your Cancellation Policy
Use this follow-up prompt to add a human exception clause to your policy, making it feel fair and judgment-based rather than rigid — which can actually increase client acceptance.
Write a Deposit Request That Sounds Professional Not Punishing
Use this prompt to generate deposit-request language that can accompany your cancellation policy, framing the deposit as normal professional practice rather than a penalty.
Write Cancellation Policy Versions for New and Loyal Clients
Use this follow-up prompt when you serve a mix of long-term regulars and new clients and need two versions of the short confirmation message tailored to each audience.
Make a Cancellation Fee Clearer Without Sounding Harsh
Use this follow-up prompt if the draft is too apologetic and buries the fee amount, making it easy for clients to overlook the actual charge.