Off Prompt

AI Tools for Small Business

Operations

Write a Plain-English Refund and Return Policy

Use this prompt to generate a tailored refund and return policy for your small business. Fill in the bracketed fields with your actual business details before sending.

The Prompt

Write a plain-English refund and return policy for my small business. Here are the details:

- Business type: [e.g., online candle shop / freelance graphic designer / Shopify dropshipper / Etsy handmade jewelry seller]
- What I sell: [describe your products or services briefly]
- Sales channel: [e.g., my Shopify store / Etsy / my own website / in person at a market]
- Return window: [e.g., 30 days from delivery]
- Condition required: [e.g., unused and in original packaging]
- Refund method: [e.g., original payment method / store credit only]
- Exceptions: [e.g., sale items, custom/personalized orders, digital downloads, perishable goods]
- How to start a return: [e.g., email me at hello@mybusiness.com with order number and reason]
- Processing time: [e.g., 5–7 business days after item is received]
- Do I sell to EU or UK customers? [yes/no]

Write this in plain English at a reading level anyone can understand. Use short sections with clear headings. Don't use legal jargon. The policy should feel friendly but clear. Include a section for each of the elements above.

From the guide

How to use AI to build a simple return and refund policy for your small business without a lawyer or template site →

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