Analyze Customer Reviews for Recurring Patterns
Use this prompt after pasting all your collected Google and Facebook reviews into the chat. This is your broad scan to identify recurring themes, complaints, competitor mentions, and seasonal patterns across all reviews at once.
The Prompt
You are analyzing customer reviews for a small business. The reviews are pasted above. Please do the following: 1. Identify the top 5 recurring positive themes. For each theme, give me a count of approximately how many reviews mention it, and include one or two direct quotes as examples. 2. Identify the top 5 recurring complaints or areas of concern. Same format — count and example quotes. 3. Flag any reviews that are 3 stars or below but use mostly positive language. These might indicate an unmet expectation rather than a bad experience. 4. Note any reviews that mention a competitor by name. 5. Flag any seasonal patterns you notice — things that seem to cluster around a particular time of year. Be specific. Use numbers and quotes where possible. Write in plain language.
From the guide
Using AI to analyze your own customer reviews across Google and Facebook and spot the patterns you keep missing →Related Prompts
Write a Client Offboarding Email That Asks for Referrals
Use this prompt after completing a client project. Paste your raw project notes (brief, emails, deliverables, results) into the chat first, then add this prompt to generate a professional offboarding email that summarises outcomes, asks for a referral, and keeps the door open for future work.
Find Gaps in Your FAQ Using Customer Complaints
Use this after your FAQ draft is complete to identify gaps. Paste in a real complaint email or negative review and the AI will flag missing topics and suggest answers based on what you've already provided.
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Use this prompt when you have a batch of similar past customer emails in a single category (e.g. refund requests, shipping questions) and want to convert them into a reusable saved-reply template with subject line options and a personalization cue for your team.
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Use this as the fifth and final step to prepare for client conversations before presenting the new pricing model. Keep the output document on hand for actual sales conversations.