Off Prompt

AI Tools for Small Business

Customer Service

Write a Canned Response to a Common Customer Question

Use this prompt to generate a first-draft canned response for any recurring customer question. Fill in your business type, name, customer description, the specific question, and your actual policy before running it.

The Prompt

I run a [type of business, e.g., "residential cleaning company"] called [Business Name]. We serve [describe your customers briefly, e.g., "homeowners in the Denver metro area"].

Write a friendly, professional email response to this common customer question: [paste the question here, e.g., "Do you offer refunds if I'm not happy with the service?"]

The response should:
- Be warm but concise — no fluff
- Sound like a real person, not a corporate FAQ
- Answer the question directly in the first sentence
- Include a natural sign-off

Our actual policy is: [describe your real policy here]

From the guide

Using AI to write a simple standard response library for the customer questions your team answers the same way every single day →

Related Prompts