Group Customer Questions Into Common Categories
Use this after collecting 20–30 recent customer questions from your inbox. Paste the raw list and let the AI sort them into categories so you know which question types to build templates for.
The Prompt
You are helping me organise customer questions for a small business. Here is a list of questions customers have sent us recently. Group them into the 10–15 most common question types. For each type, give it a short plain-English label (e.g., "Asking about delivery timing" or "Requesting a refund"). Here are the questions: [paste your list here]
From the guide
Using AI to create a simple standard reply library for your most common customer questions so your team stops winging it →Related Prompts
Write a Client Offboarding Email That Asks for Referrals
Use this prompt after completing a client project. Paste your raw project notes (brief, emails, deliverables, results) into the chat first, then add this prompt to generate a professional offboarding email that summarises outcomes, asks for a referral, and keeps the door open for future work.
Find Gaps in Your FAQ Using Customer Complaints
Use this after your FAQ draft is complete to identify gaps. Paste in a real complaint email or negative review and the AI will flag missing topics and suggest answers based on what you've already provided.
Turn Customer Emails Into Saved Reply Templates
Use this prompt when you have a batch of similar past customer emails in a single category (e.g. refund requests, shipping questions) and want to convert them into a reusable saved-reply template with subject line options and a personalization cue for your team.
Handle Client Objections to Your New Subscription Pricing
Use this as the fifth and final step to prepare for client conversations before presenting the new pricing model. Keep the output document on hand for actual sales conversations.