Group Customer Questions Into Common Categories
Use this after collecting 20–30 recent customer questions from your inbox. Paste the raw list and let the AI sort them into categories so you know which question types to build templates for.
The Prompt
You are helping me organise customer questions for a small business. Here is a list of questions customers have sent us recently. Group them into the 10–15 most common question types. For each type, give it a short plain-English label (e.g., "Asking about delivery timing" or "Requesting a refund"). Here are the questions: [paste your list here]
From the guide
Using AI to create a simple standard reply library for your most common customer questions so your team stops winging it →Related Prompts
Find the Single Most Important Review Insight to Act On
Use this when the analysis output feels overwhelming or contains too many themes to act on. It forces the AI to prioritize and return a single, focused recommendation.
Check If a Specific Pattern Appears in Customer Reviews
Use this when you suspect the AI missed a pattern you already knew about. It prompts the AI to re-examine the pasted reviews through a specific lens you provide.
Get More Specific Quotes and Counts From Review Analysis
Use this when the initial review analysis output feels too vague or general — for example, when reviews were short on detail or the AI returned broad summaries instead of specific findings.
Turn Review Patterns Into Actionable Improvements
Run this as a follow-up after the initial review analysis. It converts the pattern breakdown into a prioritized action list of concrete operational improvements.