Respond to a Negative Google Review Professionally
Use this when you need to respond to any negative Google review professionally. It works for standard complaints, unfair reviews, and angry customers — just adjust the context field to match your situation.
The Prompt
You are helping me write a professional, calm response to a negative Google review for my small business. My business is [one sentence describing what you do and who you serve]. The review says: "[paste the full review text here]". Additional context: [add anything relevant — e.g., "we were short-staffed that day" or "I don't have a record of this customer"]. Write a response that: (1) acknowledges their experience, (2) thanks them for the feedback, (3) apologizes or gently clarifies without being defensive, and (4) invites them to contact us directly to resolve it. Keep it under 150 words. Tone should be warm, professional, and like a real person wrote it — not corporate. Do not make up details I haven't provided.
From the guide
How to use AI to write a simple winning response to a negative Google review that protects your reputation without starting a fight →Related Prompts
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